I've made a mistake that's causing me a headache. I have an Azure account that I use solely for myself, but I forgot to back up my Microsoft Authenticator before switching to a new phone. Now, I can't log into my account or submit a support ticket. The services are still charging me, and I need to know how I can get help from Microsoft to resolve this issue and stop the billing. Any suggestions on the best way to handle this?
1 Answer
Do you have any backup methods set up on your account or access to your old phone? If not, your best bet is to call Microsoft directly or submit a ticket using another Microsoft account if you have one. Just keep in mind that getting a response might take some time since they're swamped with support requests.
I don’t have a backup phone number. My Azure account is pretty old, and I was signed up before they made MFA mandatory. I was only using Authenticator. Fortunately, it’s just a tenant for learning purposes, but I still need to handle the billing!