Could Changing DNS Have Exposed My Telegram Account or Private Photos?
I changed my DNS temporarily when Discord was blocked in my country. A few days later, someone contacted me claiming to have private photos and videos of me.…
account recovery
How can I restore billing access when the AWS root email is no longer available?
My client's AWS account was suspended because a billing update was missed. The account's root user is tied to an old email address that is no longer active,…
How can I recover my Apple Account without my trusted phone or iCloud email?
I'm trying to regain access to an old Apple Account. I know the account email address, password, and credit card details connected to it, but signing in on…
How Can I Recover an Apple Account Without My Trusted Phone or iCloud Email?
I'm trying to regain access to an old Apple Account. I know the account email address, password, and the credit card details associated with it, but Apple requires…
Why Is an Inactive AWS Account Asking Me to Verify Payment Information?
I created an AWS account around 2018 to explore the free tier while working for a previous employer. I never knowingly deployed resources, and I stopped using the…
Apple ID locked after years of inactivity and marked unsupported—are there any recovery options?
I'm trying to regain access to an old Apple ID that hasn't been used for about four years so I can install apps on an iPhone 6S. The…
AWS billing emails keep arriving, but I can’t access the account or identify the payment method
I created an AWS account about six years ago, apparently using promotional credit from Amazon. I experimented with a few services for work-related learning, then stopped using it.…
Can I recover my Apple Account without access to its trusted phone number?
I was signed out of my Apple Account on my iPhone. I still know the account email, password, and Recovery Key, and I can access another email address…
Why Does My Apple Account Keep Getting Taken Over Even With 2FA Enabled?
An old Apple account I had mostly abandoned was compromised earlier this month. I still control the associated email, so I changed the password and enabled two-factor authentication…
AWS Lambda Still Restricted Eight Days After I Secured a Compromised Account
My AWS account was compromised on September 16. I detected it quickly, changed the root password, replaced credentials and MFA, reviewed CloudTrail, checked IAM for unauthorized users, roles,…
Why Does My Apple Account Keep Getting Taken Over Even With 2FA Enabled?
An old Apple account I had mostly abandoned was compromised earlier this month. I still control the associated email, so I changed the password and enabled two-factor authentication.…
How Could an Old Apple Account Be Accessed After Two-Factor Authentication Was Enabled?
My partner had an old Apple account created with her Gmail address about 15 years ago and rarely used it. A few days ago, she received an alert…
Can I recover my Apple Account without access to its trusted phone number?
I was signed out of my Apple Account on my iPhone, and signing back in requires a verification code sent to an old trusted phone number that I…
How Could an Old Apple Account Be Compromised After 2FA Was Enabled?
My partner had an old Apple account created about 15 years ago with her Gmail address, but she had barely used it. A few days ago, she received…
I Suspect a RAT Compromised My PC Through a Steam Game—What Should I Do?
I recently installed Golf Gang after someone I had just met online encouraged me to play it with them and gifted it to my account. Shortly afterward, my…
Why does Apple Account Recovery still require a phone number when I have two trusted devices?
I'm locked out of my Apple Account even though I know the password, can access the account email, have both a trusted iPhone and Mac, can generate six-digit…
How can I reach a human about a suspended AWS account?
My AWS account was suspended for a non-billing issue, and my application has been offline for about two weeks. Because I can't access the database, my users are…
Could I have taken over the previous owner’s Apple ID instead of creating my own?
About 10 years ago, when I was a child, I received a used iPhone that was unlocked, not reset, and still signed in to the previous owner's Apple…
Can I recover an Apple account after the security questions were changed?
Someone gained access to an old Apple account that did not have two-factor authentication enabled. They changed the security questions and replaced them with answers in Chinese, and…
Account suspended for two weeks—how can I reach a real support person?
My account was suspended for a non-billing issue, and my application has been offline for about two weeks. Since I can't access the database, my users can't access…