Help! Can't Access My Student Microsoft Account After Getting a New Phone
Asked by
TechieWolf92
I recently switched to a new phone and wiped my old one. Now, I'm unable to log into my student Microsoft account, which is necessary for accessing Canvas. The account requires two-step authentication through the Authenticator app, but since I'm logged out of all my devices, I can't retrieve the code to log in. I'm stuck and can't find any assistance!
Answers
No worries, this is usually a quick fix! Just reach out to your school’s IT department. They can reset your account access so you can set it up on your new phone.
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You might want to try the option that says, "I can't use my authenticator right now." It should present you with alternatives, maybe like receiving a code via text.
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A simple rule of thumb: always contact the school’s IT for help. They can sort this out for you.
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