How can I convince Apple to refund in-app purchases made by my nephew?
Asked by
CuriousTraveler42
I recently discovered that my 9-year-old nephew made several unauthorized in-app purchases on my phone while playing a game called "Last War." He guessed my password, which is the same as the one I use for my MacBook, and I ended up with over $168 in charges. With my court-ordered child support payment coming up soon, I really need the money and I'm planning to challenge Apple's decision to refuse the refund. Does anyone have tips on how to effectively communicate with Apple to get this money back?
Answers
Honestly, your nephew's actions were like taking your wallet, and your brother should be more accountable for his son's actions. Try setting up alerts for your card transactions in the future—it’ll help you catch things like this quicker. But, as for getting a refund from Apple, you'll need to show that you didn’t authorize those purchases. Just being honest about the situation could help, too.
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FamilySupportHero: I agree with you, but the main issue is how to approach Apple for a refund. Maybe outlining that it was a child who accessed the account could help clarify the situation.