I'm having trouble creating a business support case because it seems like I need to log in to do so. The problem is, I've lost my MFA device, and now I'm stuck in a loop where I can't receive the verification call since my phone number doesn't include the country code. Does anyone know if there's another way to contact Business Support without needing to log in, like through a call or chat?
1 Answer
Hey! Sorry to hear about the issues you're facing with your MFA. You can reach out to the MFA support team without logging in using this link: http://go.aws/contact-mfa. That should help you get the assistance you need!
Thanks, but I already tried that link. I got an email saying they attempted to call, but I think they used my number without the country code, so we never received anything. If they could just update that number to include the country code, we could reset the MFA ourselves. It's frustrating!