I received an unexpected charge of $148.80 for RDS Extended Support after something changed in my account. I'm on the standard support plan and don't have a paid support tier. The automated support assistant hasn't been helpful and doesn't seem willing to consider a credit or refund. What is the best way to open a billing case and get the issue reviewed by a real person?
2 Answers
The key detail is that the charge was for RDS Extended Support, which can appear when a database engine version reaches the end of its standard support period. Check the database engine and version, the dates of the charges, and whether an upgrade or configuration change triggered it. Include that information in the billing case so the agent can verify exactly what happened.
Refunds are handled case by case. Some customers have received a courtesy adjustment after contacting billing, but a standard support plan doesn’t guarantee quick responses or a refund. Still, it’s worth submitting a formal case rather than relying only on the automated assistant.
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