Our restaurant menu TVs keep going to the screen saver even though the sleep and timeout settings are off or at their maximum. The screen saver timer only goes up to 30 minutes.
The menus come from Canva in a browser. We pause a video at different points so the screens can show different menus. What else should I check?
First figure out which device is putting up the screen saver. The TV, the device running the browser, and any streaming device in between can each have their own idle settings.
Try a continuously playing video on the same input for more than 30 minutes. Then try the paused menu again. If only the paused menu triggers it, the source or its software may be treating that as inactivity. If both trigger it, look at the TV and the connection too.
If the browser is running on a computer, check its power settings as well as the TV settings. Set the display timeout and sleep options so the computer stays awake while the menus are needed. A streaming box or other source device may have separate settings for this too.
Check the TV's eco and power saving options separately from the screen saver timer. Also check whether the HDMI input is losing its signal. Those can look like the same problem even though changing the screen saver setting won't fix them.
Pausing a video at different points is a tricky workaround for separate menus. A signage setup that can assign different content to each screen would be worth looking into, rather than relying on paused playback. Check how it handles idle time before committing to it.
For a long-term setup, look at commercial signage displays as well as ordinary home TVs. The right choice depends on the model and the hours you need it running, so check the specifications and controls before replacing anything.
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q.681+stencilbox:
It would also help to know the TV model and what you press to wake the screen when it happens.