We're moving to a building that already has Optimum coax, but getting a modem move scheduled has been frustrating. Fiber would require an expensive dedicated line, and coax should meet our needs. We also have static IPs to consider. What should we check or escalate before the move?
How do you get Optimum Business to actually schedule a move?
Asked by
Josslyn
Answers
Push the account rep for a confirmed work order and appointment, not just a promise of a callback. If the rep isn't responding, ask for another contact or a manager who can own the scheduling issue.
Keep a record of the work order number, dates, and what you've been told. Ask what has to happen at the new building and whether anything could hold up the visit.
Reply to this answer
Don't assume the existing coax is live just because it's at the demarc. Ask Optimum to confirm the line is active and whether the modem can be moved or provisioned without a technician. Also confirm what happens to the static IPs at the new address before changing anything.
Reply to this answer
Have a fallback for move day if the connection is business critical. A delayed appointment can leave you without service even when the building looks ready. Check what other providers or temporary connectivity options are actually available at that address, and what they'd cost.
Reply to this answer
Scheduling can slip because earlier installations take longer than expected, especially when cable routing gets complicated. That doesn't make a last-minute cancellation any less disruptive, but it's worth asking dispatch how they'll notify you and what the next available appointment really is.
Reply to this answer
Add your answer
Answers are reviewed before publication.
Related Discussions