How should we handle the Datto BCDR renewal change?

The details in the notice leave a few practical questions open, so I would not assume the process is the same for every contract. Ask the account team to confirm in writing the exact deadline for each renewal date, whether the opt-out is a one-time election, and whether it applies per contract or at the account level.

Also ask how the August 1 start date applies when the 30-day notice window falls in July. Keep the response with the agreement records, rather than relying on a verbal explanation.

One comment in the discussion interpreted the opt-out as a one-time choice, but that is not the same as confirmed policy. I would treat it as unresolved until the provider confirms whether the month-to-month arrangement continues automatically after the initial election.

Get the answer in writing and ask whether there is a setting or form to change the renewal preference. If there is no clear account-wide control, track each agreement and its deadline individually.

If month-to-month is essential, compare the 10% premium against the cost and risk of being committed for another year. That may help prioritize which contracts need attention first, particularly where hardware was paid for up front.

Separately, check the cancellation notice requirements in each agreement. A renewal-policy notice does not, by itself, tell you what steps are needed to end a specific contract.

Worth separating the reported change from what is still uncertain. The notice describes a new default for expiring term agreements, while a comment says existing month-to-month agreements are unaffected. That distinction could matter a lot, so confirm which category each of your agreements falls into.

The discussion does not establish how the 2022 contract wording interacts with the 2026 enforcement date. Ask the account team to identify the applicable clause and effective date for your agreements rather than guessing from the general notice.