How to Handle AWS Verification When Using a Virtual Prepaid Card?
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CloudHopper42
My AWS account has been flagged for verification for the past two weeks. I've already submitted all required documents, including incorporation papers, a utility bill, and transaction history for my prepaid Mastercard. However, AWS is now asking for a bank statement, which I can't provide since it's a virtual prepaid card that doesn't issue traditional bank statements. My production has been down for 14 days, and as a small startup, I'm losing thousands every day, impacting my business and customers. Has anyone dealt with AWS verification issues related to prepaid cards? How do I communicate the situation to them effectively?
Answers
It’s tough dealing with AWS support, especially with virtual prepaid cards. It sounds like you’ve provided everything else they might need. Since you can't provide a bank statement, you could try reaching out to them directly and explain that virtual cards operate differently. In my experience, sometimes escalation helps clear things up. Keep pushing for clarity on what they specifically need.
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I feel for you! It’s really frustrating when automated systems can't accommodate unique situations. If they're insistent on a document that doesn't exist, insist on speaking to a supervisor. They often can override the usual processes. And maybe it’s time to consider switching to a different payment method once you get your account back.
CloudHopper42: Definitely something to think about for the future. Just need to get this sorted first.
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Just a heads up, AWS generally recommends using regular credit cards instead of prepaid ones for such services. It could lead to issues like this down the line. But for now, keep documenting everything you're doing and perhaps ask for a manager when you’re following up on your case.
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StartupSurvivor23: That's good advice! I might just have to keep pushing their support until I get someone who understands.