HP Laptop Ethernet Port Issues
Asked by
TechyTurtle87
I recently bought three new HP Probooks 450 G11, but I'm running into a frustrating problem: two of them won't connect to the network via the Ethernet port. They can connect to WiFi and work fine with a USB-C network adapter, but when I try to use the built-in Ethernet connection, it just shows as public, and the network connect icon in the system tray only flashes a network cable icon. I've already updated the BIOS and all drivers, but nothing seems to help. I need both laptops ready for two new employees starting Monday. Any suggestions on how to resolve this?
Answers
You might want to try using a different brand of switch if you have one handy. Sometimes compatibility issues can arise with certain switches and network ports.
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Have you checked if the cables are okay? Also, consider any possible MAC ACL or RADIUS issues, or whether there might be a DHCP problem like no available pool or the need for a reservation. Sometimes, it could also be an outdated switch that doesn’t negotiate the link properly. Worth looking into!
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TechyTurtle87: We’ve tried new cables and confirmed there’s no ACL or RADIUS in play. We're currently investigating DHCP issues, and our switches are only about 4-5 years old, but an upgrade might be necessary. Thanks for the suggestions!