Hey everyone,
I'm in a tough situation. My mom is currently fighting stage 4 bowel cancer and has been heavily sedated. We really need to access her Samsung S23 Ultra to get in touch with family and friends, especially since her phone recently died and restarted. Unfortunately, she usually unlocks it with her fingerprint and can't remember her password at this point. We've tried guessing important dates, but nothing has worked, and we don't even know how long her password might be.
She never set up remote unlock, so we can't use that option either. Is there any way to unlock the phone without wiping everything on it? It would mean a lot to my family and me.
3 Answers
Man, I'm really sorry that you're facing this. Just so you know, security is in place for a reason. People could easily be trying to access stolen devices with stories like yours. But, if you explain your situation to Samsung, they might be able to assist you further. It’s worth a try, even if it feels like a lofty hope.
I'm really sorry to hear about your situation. Unfortunately, there isn't a way to unlock the Samsung S23 without the password or fingerprint, especially since it's been rebooted. Is it possible to try her fingerprint? Since the phone is asking for a password first, you would need it to enable the fingerprint unlock again after a reboot.
Honestly, without the password, there's not much you can do. The security measures are really strict, which is a pain in situations like yours. I understand that it might sound a bit harsh, but that's just how it is. Have you thought about reaching out to Samsung directly? They might have some options, especially given your circumstances.
Yeah, exactly! Once it's been rebooted, the password is a must before you can use the fingerprint again.