I was let go from my first junior job at a managed service provider after eight weeks. My trainer and supervisor gave me different feedback on my notes, and near the end I was told I hadn't progressed enough.
I was handling support tickets, but I don't have much detail on what went wrong. What should I focus on before applying elsewhere?
I'd ask the supervisor for a couple of concrete examples of notes that missed the mark, plus what they wanted instead. You might not get an answer, but it could tell you more than a vague comment about progress.
For future tickets, record the reported problem, what you checked, what you changed, the result, and any next step. Write enough that another technician can pick up the issue without starting from scratch. Don't put passwords or authentication codes in the notes.
Mixed feedback from a trainer and supervisor makes this hard to judge. A junior should have clear expectations and a chance to act on specific feedback. That doesn't prove the company was entirely at fault, but it doesn't prove you weren't capable either.
At your next interview, ask how training works, how progress is measured, and who reviews your tickets. Their answers should give you a better idea of what support you'll get.
Eight weeks is a setback, not the end of your career. Keep applying and describe the work you did accurately. Printer setup, MFA enrollment, email configuration and user accounts are all relevant support experience, even if the job was short.
Ticket count alone won't tell you much about whether you were meeting expectations. Some places care a lot about documentation, time tracking, escalation, and how you communicate with users as well as closing the issue.
When you get another role, ask early for an example of a well documented ticket and have someone review a few of yours. That gives you something concrete to compare against instead of trying to guess what good looks like.
Don't limit the search to managed service providers. Internal IT support roles are worth a look too. The pace, training and type of user support can differ from one employer to another, so ask about the actual job rather than assuming either route will be better.
Answers are reviewed before publication.
q7.mid.shift:
It could also be worth asking whether the concern was the technical detail or the way time was recorded. Those aren't necessarily the same thing.