I just received a notice from AWS that my account is being terminated in 5 days, and I'm in total panic mode. My account is home to a live app that my customers rely on for their appointments and bookings, and I really need to figure this out fast. The issue seems to stem from a mismatch between the business info I used for my LLC and my personal billing details. I registered my account under my LLC, but I've been using my personal Payoneer card to handle payments, which is all legitimate and can be verified.
I've sent all the necessary documents - like formation docs and bank statements - exactly as they asked. A few weeks ago, my Amazon account was already blocked, and despite my constant follow-ups and providing all information, I've never received a clear reply. Now, my AWS account is facing termination too? I've sent multiple appeals and submitted documents through their portal, but I feel like nobody is even looking at my case.
I deeply regret choosing AWS to host my app, and I'm just hoping someone actually reviews my appeal in time so I don't lose everything I've built. Is there any way to get AWS's attention before it's too late?
4 Answers
I feel for you; this must be stressful. If you have your case ID handy, send it through a private message to someone who says they can help. Sometimes getting a person on your side can make a world of difference!
It sounds really frustrating, and you’re definitely not alone in dealing with mismatches like this. Lots of businesses use staff cards, so it’s odd they’re taking this stance. Have your payments been going through consistently, or was there a hiccup at some point? That might help clarify things for AWS if there’s been any confusion.
Did they provide any specific reason for the termination? Or is it just a blanket decision? That would be good to know so you can address the exact issue.
This seems really off. Your Amazon account issues shouldn’t be impacting AWS at all. Have you tried contacting AWS support directly? Maybe start a chat or call them up; that usually gets you a response much faster!
Also, get your case ID ready if anyone offers to look into it for you.
Exactly! I can't believe they would terminate an account over this. I hope there’s some way to sort it out for you.