How can I stop AWS billing notices when I can’t access the account?
About six years ago, I created an AWS account, likely to use promotional credit from Amazon. I experimented with a few services for work-related IT practice, then stopped…
customer support
How can I reach a human about a suspended AWS account?
My AWS account was suspended for a non-billing issue, and my application has been offline for about two weeks. Because I can't access the database, my users are…
How Can I Reach Support If I’m Locked Out of My AWS Root Account?
I have an AWS root account that I created years ago for school projects, but I haven't used it recently. I tried signing in to check that everything…
Why has CloudFront access verification taken over two weeks with no clear update?
Our AWS account has been unable to create new CloudFront resources since August 30. Each attempt returns a message saying the account must be verified and instructing us…
Why has AWS CloudFront verification been blocking our account for 14 days?
Since August 30, our new AWS account has been unable to create additional CloudFront resources. Each attempt returns a message saying the account must be verified and instructing…
How Can We Troubleshoot Client Issues Without Direct Customer Contact?
I develop and maintain an Angular web app for my company, targeting Android and iOS devices. Recently, I added an in-app camera that can capture multiple photos and…
What free alternatives are there now that Freshdesk’s free plan is ending?
I received notice that Freshdesk is ending its free plan. I've generally liked the product and have recommended it before, but I'm not willing to pay for it…
How long does AWS billing support take on the free plan?
I use AWS for a personal account with monthly spending of around $500. I recently noticed what appears to be duplicate charges for the same amount—one on my…
What’s a Reasonable Wait Time for an iPhone Replacement?
I'm trying to understand what a fair timeframe for an express replacement of my iPhone 15 Pro should be. About a week ago, I arranged for the replacement…
What happens to my Apple ID if my iPhone breaks?
I need some help with my situation. My iPhone stopped working after charging alongside my grandma's phone and a portable charger. It's completely dead; I've tried everything, including…
Is There a Widespread SMS Outage Affecting 2FA?
Has anyone else noticed a significant issue with receiving SMS-based two-factor authentication (2FA) texts today? Customers, users, and even myself haven't been able to get these texts. I…
Has Anyone Returned a Hardware Bundle to Newegg?
I'm wondering if anyone has experience returning a hardware bundle to Newegg. Recently, I bought a bundle for $1,275 that included some high-performance RAM, a CPU cooler, a…
What's the Complexity of Cases for Cloud Support Engineers at AWS?
Hey folks, I'm currently working as a Kubernetes Engineer and I've received an offer for a Cloud Support Engineer position at AWS, specifically in the Containers profile. I'm…
Why Did I Get Charged for an Apple TV Free Trial?
I signed up for the free trial of Apple TV, and I'm pretty sure I haven't used my one eligible trial yet, but I just got hit with…
Issues with Passkey Login in Outlook Classic - What's Going On?
I recently started using Passkey with some customers, and everything was running smoothly with various devices like Windows Hello for Business and Microsoft Authenticator. However, I've encountered a…
Is My 80% Battery Life Enough for a Free Apple Care+ Replacement?
I recently contacted Apple Support to inquire about the free Apple Care+ battery replacement program. They mentioned that I need to have below 79% battery life to qualify…
Is it possible to get a chargeback on a replacement AirPod?
I ordered a replacement AirPod for my left side around 1 AM today. I tried to cancel the order by 7 AM, but it didn't go through. However,…
What should I do if my iPhone was stolen and I forgot my password?
Hey folks, I really need some advice here. My iPhone was stolen just two days ago, and to make matters worse, I forgot my Apple account password. I…
What's the Deal with Apple Subscriptions and Trials?
I thought that Apple usually denies subscription requests if you don't have enough money in your account, but I'm confused. I recently started a 7-day free trial and…
Having Trouble Accessing My Old Apple ID or Creating a New Account
Hey everyone, I've been stuck trying to log into my legacy Apple ID, which I set up over ten years ago when I briefly had an iPhone. I…