My iPad gets stuck when I try to update it. How can I get it working again without losing my photos?
My iPad is frozen and won't update. What should I try?
Asked by
Havren.9k
Answers
Try a force restart first. This doesn't erase your photos.
On an iPad without a Home button, quickly press and release the volume button closest to the top button, then do the same with the volume button farthest from it. Hold the top button until the Apple logo appears.
On an iPad with a Home button, hold the Home and top buttons together until the Apple logo appears.
Reply to this answer
If it starts up but freezes again when you try the update, check the model, current software version and available storage. Those details can help narrow down the problem.
You can also connect it to a computer and try updating it from there. If you get a choice between updating and restoring, try the update option first. Restoring erases the device, so check whether you have a backup before considering that.
Reply to this answer
Does it freeze only when you open Software Update, or is the whole iPad unresponsive? If a force restart doesn't help, that distinction is useful when looking for the next step. Mention whether the device has ever been jailbroken too.
Reply to this answer
Add your answer
Answers are reviewed before publication.
Kivven.3d:
Also check whether the photos have synced or are included in a backup. Anything not saved elsewhere could be lost if a restore becomes necessary.