How can I verify that an iPad’s Activation Lock was fully removed?
I sold an iPad Air 4, but the buyer returned it because it would not stay powered on. They tried to erase it, but the process apparently did…
Activation Lock
How can I verify that an iPad’s Activation Lock was removed?
I sold an iPad Air 4, but the buyer returned it because it would not stay powered on. He tried to erase it, but the process apparently did…
How can I erase an iPhone when Stolen Device Protection requires unavailable Face ID?
My sister-in-law is incarcerated for the next six years and wanted her iPhone repurposed for her father. The phone has Stolen Device Protection enabled, which requires Face ID…
Apple Watch Bought Used Arrived With Activation Lock—What Can I Do?
I bought an Apple Watch Ultra 2 from an Amazon resale listing described as "Like New" for $249. The watch looks nearly perfect, but it is still linked…
Apple Watch Ultra 2 Bought Used Has Activation Lock—Can Apple Remove It?
I bought an Apple Watch Ultra 2 through Amazon's resale program in "Like New" condition for $249. The watch is physically excellent and does not appear to be…
How Can I Reset an iPhone When Stolen Device Protection Requires Face ID?
My sister-in-law is incarcerated for the next six years and wanted her father to use her iPhone. The phone has Stolen Device Protection enabled, so it requires Face…
Can Apple remove Activation Lock from an iPad found in hotel lost property?
I work at a hotel where guests frequently leave behind phones, tablets, earbuds, and other electronics. Our lost-property procedure is to contact the guest, leave a voicemail, and…
How can a locked iPhone be wiped, and what happens afterward?
My sister has an iPhone that her roommate is using, but she no longer remembers the passcode and nobody can unlock it. I have a background in computer…
How can a locked iPhone be wiped, and what happens afterward?
My sister has an iPhone that her roommate is using, but she forgot the device passcode and nobody can unlock it. I have a background in computer repair…
Apple locked my account after buying a refurbished iPhone—what are my options?
A few months ago, I bought a refurbished iPhone 13 Pro from Swappie. Since then, the Apple Account connected to the phone has shown the message: "This account…
How can I reset an old iPhone when it still asks for a passcode and won’t connect to my laptop?
I was given an older phone before and successfully fixed a similar problem using an app on my laptop. I recently bought what I think is an iPhone…
Apple account locked on a refurbished iPhone 13 Pro—what can I do?
A few months ago, I bought a refurbished iPhone 13 Pro through Swappie. Since then, the Apple Account on the device has become locked with the message, "This…
Why Is My Sold iPhone Still Showing Activation Lock?
I sold an iPhone 11 Pro Max that would not turn on at the time, so I could not fully reset it. It was asking to be connected…
Can an iPad Be Released from School MDM After the Organization Closes?
I have a 10th-generation iPad that is still enrolled in a school's mobile device management system. The organization that operated the school has gone bankrupt, its owners were…
How can I reset an older iPhone that still asks for a passcode and isn’t detected by my laptop?
I was given an older phone in the past, reset it, and it unexpectedly asked for a passcode that I didn't know. I managed to fix that one…
Is There Any Practical Use for a Locked iPad Mini 2?
I bought a second-hand iPad Mini 2 that originally belonged to a deceased family member of the previous owner. When I try to set it up, it asks…
Forgotten iPhone Passcode and Apple Account Password—How Can I Regain Access?
I use two iPhones with separate Apple Accounts. I recently changed the passcode on my iPhone 16 Pro Max, but because I normally unlock it with Face ID,…
Forgot My iPhone Passcode and Apple Account Password—Is There Any Way to Recover the Phone?
I use two iPhones with separate Apple Accounts. I recently changed the passcode on my iPhone 16 Pro Max, then forgot it because I normally unlock the phone…
Brand-New iPhone Is Still Linked to an Old Apple Account—Who Must Handle the Return?
I bought a new iPhone 16e from Best Buy for my mother and still have the receipt, box, and proof of purchase. I restored her old iPhone X…
New iPhone is tied to an old Apple Account, and neither Apple nor the retailer will resolve the return
I bought a brand-new iPhone 16e from Best Buy for my mother and still have the receipt, box, and proof of purchase. I restored her old iPhone X…