Accidentally left cloud resources running and received a large bill—can it be waived?
I'm a student and a first-time cloud user. I created some resources for a college lab, but I forgot to stop or delete them afterward. I've now received…
AWS support case
AWS Account Suspended and Closed While Reinstatement Case Remains Unassigned
Our AWS account was suspended after suspected unauthorized access or compromised access keys. AWS asked us to reset the root password and update the expired payment method, and…
AWS billing case has been unassigned for five days—how can I escalate it?
I accidentally purchased an exportable ACM certificate and was charged CAD $236.44. I deleted the certificate as soon as I noticed and opened a billing support case requesting…