Is a month-long wait normal for an AWS GPU quota increase?
I submitted a quota increase request on September 11 for a relatively modest GPU requirement, but the request is still unassigned and I haven't received a response despite…
AWS support
How long are live-chat support queues taking this morning?
Does anyone know what live-chat wait times are like shortly after UK business hours begin? There's no queue position or estimated wait time shown, so I'm unsure whether…
AWS Bedrock access has been locked for over 30 days—how can I escalate?
Our AWS Bedrock credentials were compromised on August 31, 2026, and AWS notified us the next day. We've contacted customer support every day, either waiting for callbacks or…
How can I restore billing access when the AWS root email is no longer available?
My client's website is currently down because the AWS account was suspended for an overdue bill. The account's root user is tied to an old email address that…
How can I recover a suspended AWS account when both email and MFA are unavailable?
My AWS account was suspended over an unpaid balance of about $3. I want to settle it, but I cannot sign in. The root account email uses my…
How can I escalate an AWS Bedrock account lock before a critical launch?
Our AWS Bedrock credentials were compromised on August 31, 2026, and AWS notified us on September 1. Since then, the affected access has remained locked for more than…
Is a month-long wait normal for an AWS GPU quota increase?
I submitted an AWS quota increase request on September 11 for a fairly modest GPU workload. I've followed up twice, but the request is still unassigned and I…
How can I restore billing access when the AWS root email is no longer available?
My client's AWS account was suspended because a billing update was missed. The account's root user is tied to an old email address that is no longer active,…
How long are live support chat queues taking this morning?
I'm trying to follow up on a security-related support case that was opened by the provider and later referred to another department. It's just after UK business hours,…
AWS Lambda Still Restricted Eight Days After I Reported and Secured a Compromised Root Account
My AWS account was compromised on September 16. I detected it quickly, changed the root password, replaced credentials and MFA, reviewed CloudTrail, audited IAM users, roles, policies, and…
How Can I Stop AWS Charges From an Old Student Account I Can’t Access?
I graduated from college several years ago after using an AWS account with free student credits for a tiny class project. The project only supported a single demo…
AWS Lambda Still Restricted Eight Days After I Secured a Compromised Account
My AWS account was compromised on September 16. I detected it quickly, changed the root password, replaced credentials and MFA, reviewed CloudTrail, checked IAM for unauthorized users, roles,…
Can AWS waive charges from unused EC2 volumes and a delayed billing issue?
I accumulated about $4,500 in AWS charges over four months. My credit card was on file, but it apparently wasn't charged because of a billing error, and I…
How Can I Stop Recurring Cloud Charges From an Account I Can’t Access?
I graduated several years ago and had a small cloud project funded by student credits. After the class ended, I shut down the project and believed I had…
My AWS billing case has been unassigned for two days—what should I do?
I'm a student using AWS for the first time, and I've received a much larger bill than expected. I opened a support case two days ago and also…
How can I enable Amazon Bedrock on an older AWS account?
I'm preparing for an AWS AI certification through an online course, but I've been blocked for about three weeks trying to use Amazon Bedrock on my existing learning…
Why can’t I claim a phone number for my Amazon Connect instance?
I'm following a tutorial on personalized routing in Amazon Connect and am stuck at the "Claim a phone number" step. After selecting the United Kingdom as the region…
SES production access keeps getting denied—should I switch providers?
I've requested Amazon SES production access three times and keep getting rejected, despite explaining my setup in detail. I'm using a verified sending subdomain rather than the root…
How can I enable Amazon Bedrock on an older AWS account?
I'm studying for an AWS AI certification and have been blocked for several weeks while trying to use Amazon Bedrock. It seems that newer accounts can access Bedrock…
How can I get an urgent AWS Redshift Reserved Instance conversion handled?
We need to move our Redshift cluster from the current RA3 instance setup to the newer configuration. We already have Redshift Reserved Instances, but they are not size-flexible,…