Does anyone know what live-chat wait times are like shortly after UK business hours begin? There's no queue position or estimated wait time shown, so I'm unsure whether I should keep waiting for an associate. This is an urgent, business-impacting security case that was opened by the provider and then referred to another department. After about an hour, the chat reopened into the queue, making the total wait roughly 2 hours and 10 minutes—about 1 hour and 10 minutes of actual queue time. I'm now also waiting for a billing referral, which appears to have its own delay.
1 Answer
Wait times can depend heavily on the support service and severity selected. UK mornings may also overlap with a shift change, such as one regional team signing off while another comes online, so the queue can look unusually slow. The support plan and selected contact option also affect response times.
The case is already marked as an urgent, business-impacting question, but I’m following up because additional issues have come up.