Helpdesk transition

How Can I Move From Helpdesk Mode to Taking Initiative in a New Microsoft 365 Role?

I recently started as a Microsoft 365 engineer after working as a senior helpdesk technician at an MSP. My previous job was nonstop: monitoring queues, answering calls, staying…

How Can I Transition from a Reactive Helpdesk Role to a Proactive M365 Engineering Career?

I recently moved from a senior helpdesk role at an MSP into an M365 engineer position. My previous job kept me constantly busy with support queues, calls, monitoring,…

What Should I Focus On for My Final Sys Admin Interview?

Hey everyone! I've got my last interview for a junior sys admin position coming up this week. I've been working in Helpdesk for 6 years, dealing with both…