I'm researching how DevOps, SRE, platform, and engineering operations teams prioritize technical problems. Suppose an issue appears as a monitoring alert, an error-tracking issue, or a project ticket,…
I'm researching how DevOps, SRE, platform, and engineering operations teams decide which technical issues need immediate attention. Suppose you have a Datadog alert, a Sentry issue, or a…
I regularly see senior platform engineers, DevOps leads, and cloud architects ask a cloud provider to troubleshoot Terraform state, customer-managed IAM policies, or application code running on virtual…
I work at a fast-moving startup and have been asked to improve alerting and monitoring for critical P0 infrastructure. The goal is to help engineers quickly determine whether…
I work at a fast-moving startup and have been asked to improve alerting and monitoring for our critical P0 infrastructure. The goal is to help engineers quickly determine…
I support a department where a mid-level supervisor regularly reports technical problems by email instead of using the ticketing process. Her messages often include phrases like "not working…
The PagerDuty mobile app supports dark mode, but the web interface still uses a bright white theme. Why hasn't a web dark mode been added yet? Staring at…
Suppose you're the on-call SRE or DevOps engineer for the week and you're out with friends when a production alert fires. How quickly are you normally expected to…
I'm considering running Grafana OnCall OSS myself, but the project has been archived and is no longer actively developed. Is anyone still using it successfully, or would it…
A major production incident recently exposed how manual our root cause analysis process still is. Error rates spiked across several microservices, latency increased on a critical API, and…
I've become the de facto team and technical lead, although management has never formally appointed me to the role. I have several years of experience and feel capable…
I'm noticing that the market is flooded with countless DevOps tools, making it tough to focus on what really matters. I believe that while tools may change, the…
I'm stepping into an IT department that is essentially chaotic, with minimal tools in place for managing data and activities. If I could prioritize just one thing to…
I work in Incident Management at a subsidiary company and need to send incident communications from a parent company email ([email protected]) to a large distribution list ([email protected]) at…
We're part of an 80-person development agency that juggles various client projects, and honestly, our support workflow is quite chaotic. Right now, here's where we stand: CloudWatch/monitoring alerts…
I'm trying to get a clearer idea of what happens during on-call operations, especially regarding deployments, rollbacks, and handling incidents. I'm looking for insights from anyone involved with…
In environments with multiple teams and external dependencies, what are some effective ways to ensure that escalation processes are being followed correctly? I'm looking for practical examples on…
I often find myself working on Project X, but then I get sidetracked by various incidents. For instance, I might resolve Incident 1, only to be pulled into…
Hey everyone! We're a small startup looking to build a simplified version of PagerDuty that gives SREs and DevOps engineers full control over workflows rather than leaving it…
Hey folks! I've been struggling with this issue lately and would love to hear your thoughts. As part of a team that deals with numerous incidents each day,…