What should I prioritize when implementing a new ITSM platform?
I recently moved from a help desk position into a sysadmin role at a new company. We are replacing an old, outdated ticketing system with SysAid, and I…
IT automation
What’s the best way to track and manage Active Directory service account ownership?
We're having trouble keeping track of who owns our Active Directory service accounts, especially when employees leave the company. Many accounts become orphaned, and we can't easily determine…
What’s the best way to automate employee onboarding with PowerShell?
I'm trying to replace an account-management tool that is currently unavailable by building an employee onboarding process with PowerShell. Comparing newly created users with established accounts has shown…
What’s the standard way to automate employee onboarding with PowerShell?
Our automated account-management tool is currently unavailable, so I'm trying to rebuild the onboarding process with PowerShell. When I compare a newly created user with an established one,…
Which AI tools actually help with IT support and automation?
Our IT team is getting overwhelmed by repetitive work such as troubleshooting devices, investigating failures, resetting accounts or equipment, and keeping up with support tickets. I'm looking for…
How Can I Make My PowerShell Portfolio More Competitive Without a Degree?
I'm a U.S. servicemember working on a specialized Windows network that relies heavily on PowerShell. I've built and maintained several production tools, and I'm interested in joining the…
What ticketing system works well for a small Microsoft-focused MSP?
I'm a first-line IT support technician at an eight-person MSP in Belgium, and we're considering moving away from our current ticketing platform. It has become increasingly unreliable, with…
What platform combines network discovery, asset management, and ticketing?
I work in IT and I'm tired of handling basic discovery, asset lists, and ticketing manually. I'm looking for a dependable platform that can automatically discover network devices,…
How to Pre-Stage Computer Accounts in Active Directory Using PowerShell?
I'm looking for a way to add a list of new computer names to Active Directory (AD) without joining them to the domain just yet. I usually get…