Is Going Back to School in My 30s Worth It for an IT Leadership Career?
I've worked in IT for about eight years and have been a systems administrator for the past three, recently moving into a senior systems administrator role. My manager…
IT management
Is Replacing Our IT Ticketing System with WhatsApp Really a Terrible Idea?
My manager wants to cancel our ticketing system and route all internal IT requests through one shared WhatsApp Business group to reduce costs. We're a team of four…
How Are Small IT Teams Managing the Rapid Spread of AI Features?
Our company is small and operates in a highly regulated industry, so information governance and change control are critical. Unfortunately, AI features are appearing across Microsoft 365, Windows,…
How Are You Managing the Rapid Spread of AI Tools in a Regulated Environment?
Our small IT team is struggling to keep up with the growing number of AI features appearing across our environment. Microsoft Copilot is the biggest challenge because it…
How Do You Handle a Manager Who Rejects Modern IT Practices?
How do you work with a manager who is confidently wrong about basic IT infrastructure and security? Their reasoning is often that something was done a certain way…
How Do You Handle a Manager Who Is Stuck in Outdated IT Practices?
How do you work with a manager who is confidently wrong about basic IT infrastructure and security fundamentals? Their reasoning is often, "We did it that way years…
What should we expect when migrating from VSA9 to VSA10?
Our small IT team has relied heavily on Kaseya VSA9 for several years. I manage most of our configuration, including Microsoft and third-party patching, policies, procedures, and custom…
Is Windows Update Suddenly Offering a Lot of Driver Updates?
Has anyone else noticed Windows Update pushing an unusually large number of driver updates lately? I work in IT, so I have almost no time to delay or…
How can I handle a micromanaging boss and constant work stress?
I'm 33 and work as a systems administrator, managing Windows, Mac, and iPad device management along with several other platforms. My manager used to be a colleague and…
How do you cope with an IT manager who refuses to modernize anything?
I'm 28 and work as a sysadmin for a mid-sized manufacturing company in Europe with roughly 300 endpoints across several sites. I enjoy automation and have built PowerShell…
Affordable Alternatives to Lansweeper for Windows Asset and Software Tracking?
I've used Lansweeper on-premises since 2014 mainly to inventory about 150 Windows computers and track their installed software and licenses. It's also useful for discovering devices such as…
What cloud platform can handle a small helpdesk, documentation, and task tracking setup?
I've recently started a new job and need to choose a practical cloud-based toolset. We receive only a small number of internal helpdesk requests, but the system should…
How can I cope with a micromanaging boss and constant work stress?
I'm 33 and work as a systems administrator, managing Windows, Mac, and iPad MDM along with several other platforms. My manager used to be a coworker and has…
Why Do Companies Tolerate Critical IT Infrastructure Problems for Years?
I'm a general IT specialist supporting more than 2,500 users across multiple countries, and I'm struggling with infrastructure problems that I don't have the authority to fix. Several…
How can I position myself for a return to IT management?
I'm currently a Principal Cloud Architect at a publicly traded company, focused mainly on Azure, infrastructure, identity and access management, automation, security, and disaster recovery. Unfortunately, there aren't…
What Career Path Fits an IT Generalist Handling Systems, Cloud, and Support?
I currently work 32 hours a week as the main internal IT person for a logistics company with about 110 users. We also use an external MSP, but…
How can I demonstrate that I’m ready to move back into IT management?
I'm currently a Principal Cloud Architect working mainly with Azure, infrastructure, IAM, automation, security, and disaster recovery at a publicly traded company. Advancement opportunities are limited, so I'm…
What career path fits an IT generalist handling support, systems, cloud, and security?
I work 32 hours a week as the primary internal IT person for a logistics company with about 110 users. We also use an external MSP, but I…
How can I safely take over IT for a 50-person company with no recent sysadmin experience?
I'm currently the only software developer at a 50-person company, and our part-time system administrator plans to leave in about four months. Management expects me to take over…
What should a solo sysadmin prioritize when taking over a small company’s IT?
I've recently joined a small or medium-sized company as its only internal sysadmin. IT has previously been outsourced, and the organization relies heavily on Microsoft 365. We have…