How can we ensure Slack requests become properly tracked tickets?
Our organization relies heavily on Slack for IT support, but a recent audit showed that more than 90% of conversations involving agents never result in a ticket—over 1,000…
Slack
How can we make sure Slack support requests become proper tickets?
Our organization relies heavily on Slack for IT support, but an audit showed that more than 90% of conversations where agents helped users never resulted in a ticket—over…
What's the Best Way to Share Sensitive Information on Slack?
When you need to share something sensitive and everyone is already using Slack, what approaches do you take? I've noticed various methods like pasting and deleting, sending password…
How can I automatically archive inactive Slack channels?
I manage a Slack workspace with over 800 channels, and it's getting pretty chaotic. Many of these channels were created for specific projects back in 2022 or are…
Issues with Slack and Entra User Provisioning
I've recently set up Slack along with Single Sign-On (SSO) and user provisioning through Entra. Overall, the provisioning process is functioning as it should, with users being created…
Is Routing Lambda Panics to Slack Really This Easy?
I'm managing over 50 AWS Lambda functions, and I want to set up a process to notify our team on Slack whenever any of the Lambdas experience a…
What tools should I consider for monitoring and automating Kubernetes clusters?
I'm looking into various tools that can help me monitor my Kubernetes clusters effectively. I'm also interested in automation solutions, like sending notifications to Slack or triggering tests…
Has anyone improved their ticketing process using Slack?
I'm looking to enhance our ticketing setup since everyone uses Slack for communication. Currently, we're using emails and forms for internal requests, but many things just get lost…
How do I manage IT support requests in Slack or Teams with 500+ employees?
I'm facing some challenges with managing IT support in Slack and Teams as our company grows to over 500 employees. Support requests are starting to slip through the…
How do you manage unauthorized Slack apps popping up?
I'm noticing a trend where random Slack apps are being installed by our marketing or support teams without any prior review. It's concerning because some apps have overly…
How to Set Up Alerts for ECS State Changes in Slack?
I'm looking to set up alerts for state changes in my AWS ECS cluster and want to push those alerts to Slack. I'm considering using EventBridge paired with…