I'm facing some challenges with managing IT support in Slack and Teams as our company grows to over 500 employees. Support requests are starting to slip through the cracks, and I'm finding it difficult to keep up with triage and issue resolution. I'm looking for effective ways to maintain a streamlined support process in these platforms without needing to migrate everyone to Jira or ServiceNow. Has anyone found a successful approach to handling this situation?
1 Answer
Honestly, if you’re still using Slack or Teams for support with that many employees, it’s time to rethink your strategy. Implementing some sort of incident tracking system is key. It doesn’t have to be Jira—just something that helps keep track of everything. Otherwise, things will only get messier.
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