Should We Store IT Tickets and Documentation in a Private GitHub Repository?
I help run IT and administration for a small 10-person company. Two of us handle most technical issues, and we also use a group of Claude-based agents for…
ticket management
Should IT tickets and infrastructure documentation be stored in a private GitHub repository?
I help run IT and administration at a small 10-person company. Two of us provide most of the technical support, and we use a group of Claude-based agents…
What KPIs actually measure IT performance without encouraging bad behavior?
Our organization has new senior leadership that wants every department, including IT, to define performance KPIs. We are having trouble finding metrics that reflect the quality and reliability…
Which AI tools actually help with IT support and automation?
Our IT team is getting overwhelmed by repetitive work such as troubleshooting devices, investigating failures, resetting accounts or equipment, and keeping up with support tickets. I'm looking for…
What KPIs Actually Measure IT Performance Without Encouraging Bad Behavior?
Our organization recently got a new executive leader who wants every department, including IT, to provide performance KPIs. We are struggling to identify metrics that reflect IT's actual…
How Can I Cut Down on Repetitive Help Desk Tickets in 2026?
I'm an IT admin feeling overwhelmed by the same five tickets every day: VPN setups, 2FA resets, and printer configurations. I have a Confluence wiki for documentation, but…
What Should Be the First Step in Improving an Unorganized IT Department?
I'm stepping into an IT department that is essentially chaotic, with minimal tools in place for managing data and activities. If I could prioritize just one thing to…
What Are Some Good Alternatives to Zoho Desk for Automated Ticket Management?
I'm looking for an alternative to Zoho Desk for our IT team. We need a tool that goes beyond just tracking tickets; it should help us manage them…
What are some open-source tools for managing IT tickets via email?
I'm looking for recommendations on open-source software that allows users to submit IT tickets through email, while the IT department can manage these tickets within the system. Any…
Recommendations for AI Helpdesk Software for IT Support Teams in 2026
Hey everyone! We're an IT support team handling between 120 to 200 tickets each week, which include both internal user issues and some escalations from email as well…
How Can I Get Senior Engineers to Actually Read My Ticket Notes?
I've been facing a recurring issue at work where senior engineers often overlook my notes and jump to conclusions about the problems I'm documenting. It's been really frustrating…