We're evaluating Spiceworks as a ticketing system, but customers aren't receiving confirmation emails when they submit tickets or notifications when technicians reply. Is there a setting to enable…
We're evaluating Spiceworks as a ticketing system for our organization, but customers aren't receiving confirmation emails when they submit tickets or notifications when technicians reply. Is there a…
I've recently started a new job and need to choose a practical cloud-based toolset. We receive only a small number of internal helpdesk requests, but the system should…
I don't mind helping people through Teams, but I've noticed I'm inconsistent: people I'm friendly with often get immediate help, while others are told to submit a ticket.…
I don't mind helping people through direct messages occasionally, but I've noticed I'm more likely to ask certain coworkers to submit a ticket while I'll sometimes create one…
I'm a first-line IT support technician at an eight-person MSP in Belgium, and we're considering moving away from our current ticketing platform. It has become increasingly unreliable, with…
We support roughly 2,000 end users in a Department of Defense-related, air-gapped network. Azure DevOps is currently being used for ticketing, but we want to move to a…
I'm a senior Computer Science student building AssetDesk, a web-based IT asset and help desk management platform for small businesses, nonprofits, and schools. I want it to demonstrate…
I'm looking for effective ways to monitor email response SLAs for our support team without constantly generating manual reports. With increasing email volume, it's been tough to maintain…
I've noticed that in growing IT teams, it's becoming a challenge to maintain clarity on ticket ownership. Even with a ticketing system, requests often start off in places…
We're part of an 80-person development agency that juggles various client projects, and honestly, our support workflow is quite chaotic. Right now, here's where we stand: CloudWatch/monitoring alerts…
I'm looking for recommendations on a solid internal ticketing system for our law firm in North Carolina. We have 125 employees and a small IT team of four…
I recently started working at a company without a formal ticketing system, and the lack of incident control is causing issues for IT management and reporting. With no…
Our IT team is expanding quickly, and it's becoming increasingly difficult to manage the influx of support tickets. We're struggling with delayed responses and prioritizing tasks since we're…
I'm looking to enhance our ticketing setup since everyone uses Slack for communication. Currently, we're using emails and forms for internal requests, but many things just get lost…
I've recently subscribed to the cloud version of ManageEngine Service Desk Plus, but I'm feeling a bit lost on how to get it set up effectively. We're a…
I was recently asked if it's really worth it to pay for a helpdesk ticketing platform. Is it just an unnecessary expense, or do we actually need it…
Hey everyone, is anyone else experiencing issues with Fresh Service right now? I'm wondering if it's just me or if others are having the same problem.
I'm the only IT support at a medium to large company, and it's a challenge because everyone prefers to DM me with their tech issues instead of making…