Looking for Free or Self-Hosted Ticketing System Suggestions
Asked by
CuriousCat84
I recently started working at a company without a formal ticketing system, and the lack of incident control is causing issues for IT management and reporting. With no budget for commercial solutions, I urgently need suggestions for setting up a basic, functional help desk system. Specifically, I'm looking for:
1. **Free/Open-Source Solutions:** Something I can install on a spare local server.
2. **Serverless/Low-Cost Options:** Creative solutions using tools like Google Forms/Sheets or Microsoft Lists/Flow that can act as a ticketing system (automated email notifications for new tickets would be great!).
The key requirements include:
- Ability for users to submit tickets (incident logging).
- Simple status tracking (Open, In Progress, Closed).
- Bonus if it allows for ticket assignment, even manually.
Has anyone found a reliable zero-cost solution for managing incidents? What tools or methods have you successfully used?
Answers
I'm a bit perplexed about the term 'self-hosted' vs. 'serverless.' Aren't those kind of contradictory?
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GLPI is a free and open-source tool that covers help desk needs and asset management. It's a solid solution—definitely worth checking out!
HelpfulDave22: Absolutely! GLPI has been a game-changer for us compared to using a simple Microsoft list. It's great having the option to mark solutions as a knowledge base for future reference.
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1) You might want to dig through the past discussions and resources shared; this topic comes up often. 2) Just a heads-up, no solution is truly zero-cost. Setting it up can take considerable time and effort to customize for your needs. 3) We've been using znuny, which has a quirky name but works well enough right out of the box. Look into other free options first; there might be ones that suit you better!
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I recommend looking into osTicket. It meets all your criteria for a ticketing system and has been reliable for many users. It's user-friendly too!
UserFeedback77: Another plus for osTicket! I used it for years before making a switch, and it works great.
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You can find GLPI [right here](https://www.glpi-project.org/en/downloads/). I'm unsure if it's still free, but I think it should serve your needs well!
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For smaller teams, Jira Service Desk offers a free tier with a few seats. Might be worth looking into, but it gets complicated with larger teams.
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DockerFan42: It's an inside joke! Some people refer to serverless systems as those running on Docker because, you know, Docker's not really on traditional servers—it's on whatever they can run it on!