What would you do about a filtering portal down for three days?

Treat this as an operational outage even if message delivery continues. Ask support, in writing, whether they can make urgent configuration changes for you, what the service-level agreement says, and when they expect the portal back. Keep a record of the impact and their responses.

At the same time, start a migration assessment rather than committing to a replacement in the heat of the moment. Check how each option handles your required controls, support, transition effort, and pricing. A vendor comparison is more useful than jumping straight to the first alternative mentioned.

Mail flowing is reassuring, but it doesn’t solve the work you can’t do. I’d make a short list of blocked tasks, who is affected, and what needs a provider-side change today. Send that to support and ask for escalation beyond the front line.

If they can’t give a credible update or perform changes on your behalf, begin planning an exit. You don’t need to choose a new service before you understand the migration and testing requirements.

Don’t pick a replacement based on a portal outage alone. Different filtering products can vary a lot in how their admin tools are organized, and reports on usability are mixed. Get a demonstration using the tasks your team actually does, such as adding a domain, changing a user, and adjusting message rules.

Also ask about migration support and how mail continues during the cutover. If the current provider can’t offer a useful incident update, that should count in your evaluation, but compare the whole service rather than one feature.

Three days without admin access is enough reason to open a backup plan now. I’d export or gather whatever configuration information you can still access, confirm the current mail flow is healthy, and identify the changes you may need to make before access returns.

Keep the decision measured, though. Moving filtering can create its own disruption, so set a deadline for getting a meaningful recovery update and use that time to check realistic alternatives.