I recently upgraded from an iPhone 15 to an iPhone 17 and decided to restore my new phone from a backup. However, I noticed that only my photos, WhatsApp chats, and some native Apple data transferred over. Unfortunately, none of my third-party apps, Home Screen layout, folders, or wallpaper came through. I ended up having to manually download everything and rearrange it all. Is this typical behavior? Has anyone else run into a similar issue?
3 Answers
I had a similar experience after a backup I did normally about a day before transferring. It’s frustrating because you expect everything to come back the way it was. Just know you’re not alone on this one!
It sounds like the restore process might not have worked correctly. Double-check to see if you actually performed the restore after setting up your new iPhone. Sometimes people think they've restored when they haven't. It’s worth a look!
What type of backup did you use? If it's an iCloud backup, that could change things. If you used a computer to create a backup, was it done through Finder on a Mac or Apple Devices on Windows? Also, make sure that the backup was encrypted; that can make a difference in what gets transferred. Check Apple’s support page for more details!
Oh no! Is there anything I can do to fix this?