I've been using my Windows 10 desktop, and out of nowhere, I noticed the 'On-Screen Keyboard' was active along with some remote access connections. Shortly after, my task manager started showing multiple apps opening rapidly. I haven't downloaded anything recently or visited any sketchy sites. I unplugged my computer as soon as I saw the first few apps pop up. I'm planning to take it to a repair shop to deal with potential viruses or possibly do a factory reset if needed. Is this the right approach, or should I consider something else before taking action?
5 Answers
It's definitely a big deal if your computer was compromised. First step is to freeze your credit with the major monitoring agencies and check for any unauthorized charges on your accounts. After you've done that, you can back up your data (make sure to use a clean drive) and then wipe your system completely before reinstalling everything from scratch. If you have sensitive information, consider signing up for identity protection services too.
Your plan seems good, but don’t forget to back up your important files on a clean hard drive first. After that, you can create a Windows 10 installation media on another computer, wipe your current system, and then reinstall everything. Also, ensure that auto-run features are off to avoid reintroducing any threats.
I completely understand your concern. I wouldn’t recommend taking it to a repair shop just yet. Once it’s turned off, disconnect it from the internet to prevent any further access. Use a different, secure device to change your passwords for any accounts that were logged in on that computer. Then, wipe everything on your computer and reinstall Windows before it goes back online.
It really depends on how severe the infection is, but I’d recommend a fresh install of Windows followed by a full scan using Malwarebytes or a similar tool. Ensure you backup your data afterward and follow all the security advice mentioned here to be safe.
Honestly, it sounds like a serious malware infection. The safest route is to reinstall Windows using a bootable USB drive, change all your passwords, and enable two-factor authentication wherever you can. That way, even if the hackers have your old passwords, they won't easily access your accounts.
Good idea! Staying offline is crucial. Just make sure to check your financial accounts for anything suspicious after that.