I think my Windows 10 desktop might have been hacked. I noticed the 'On-Screen Keyboard' in the task manager along with some remote access programs running. Shortly after, a bunch of apps started opening rapidly. I haven't downloaded anything recently or visited any suspicious websites. I turned off and unplugged my computer after seeing the apps. I'm planning to take it to a repair shop to get the viruses removed or possibly do a factory reset depending on how bad it is. Is that the right way to handle this situation, or is there something else I should consider?
5 Answers
Right! Start by backing up your data to an empty hard drive. Use another computer to download the Windows 10 installation media, wipe your HDD/SSD, and reinstall Windows. Once that's done, restore your data but keep autorun turned off to avoid issues.
It really depends on how bad the infection is. A fresh Windows install might be necessary. After reinstalling, run a full scan with Malwarebytes, then back up your data. Make sure to follow everyone's advice here for extra safety!
This is serious! The hackers might have stolen data already. First, freeze your credit with all credit agencies and set up two-factor authentication for your financial accounts. Keep an eye on your credit cards for any unauthorized charges. After securing your accounts, you can then think about wiping your computer and reinstalling Windows. Don’t forget to back up your important data first!
I recommend being really careful here. Don’t trust a repair shop or just doing a factory reset. Keep the computer off the internet until you're ready to reinstall. Use a different safe device to change all your passwords for any accounts you accessed on that computer, then create a Windows bootable USB and wipe everything before reinstalling.
The best course of action would be to reinstall Windows using a USB. Make sure to change all your passwords and enable two-factor authentication on your accounts. That'll help secure your info after the reset.
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