I've been having this frustrating issue where my laptop shuts down almost instantly when I try to open any games. The problem seems to appear only after I set up the GPU driver and software. If I uninstall the driver, the laptop runs fine with older drivers, but they don't provide the performance I need. One older version even turns my game screen completely white. When my laptop does shut down due to 'overheating', as the system logs indicate, I get a BSOD with a DRIVER_IRQL_NOT_LESS_OR_EQUAL error related to amdkmpfd.sys when I attempt to reboot it. This software version used to work well before I reinstalled Windows multiple times. I'd really appreciate any solutions that don't involve downgrading to a less effective software version. I'm using an AMD Radeon HD 8790m with Windows 10.
1 Answer
It sounds like your laptop is experiencing some serious overheating issues, even if it doesn't feel hot to the touch. A possible first step is to check for crash logs that can help diagnose the BSOD issue. If you can boot into Windows normally or in Safe Mode, look in C:WindowsMinidump for any dump files. If you find some, zip the folder and upload it to a file-sharing site. Having multiple dump files can help in pinpointing the problem.
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