I'm on the hunt for effective ways to improve our employee onboarding process, particularly in the IT department. With our fast growth, we're often getting last-minute requests like "X is starting Monday, can you set up their computer?" on Friday afternoons. It's become quite frustrating! There are specific access needs and roles for our new hires, and figuring it all out on short notice is chaotic. I've witnessed various approaches in previous workplaces, but none seem solid enough. I'd love to hear your experiences and any tips on how to simplify the information flow from managers to IT, as well as how to keep records of equipment and access requests for new employees.
1 Answer
It sounds like you need to have a chat with HR about this situation. They really should have a process in place to notify IT as soon as a new hire has accepted their job offer. We use a Microsoft list to track applicants, their acceptance, and projected start dates, which HR updates regularly.
I actually skipped HR’s manual input and set up API calls to pull the info directly from our HRIS. This way, we can automatically create user accounts and provision hardware right away.