I've been facing a frustrating issue with my PC for the last four months where it randomly crashes and restarts only when I'm playing games. This problem has been getting worse, especially during sessions in Spider-Man Remastered, EVE Online, and Red Dead Redemption 2. I've done extensive troubleshooting: ran an OCCT power test that showed no problems, reseated my graphics card and RAM, disabled XMP (which didn't help), and passed MemTest86 with 0 errors. I also ran FurMark without any shutdowns or overheating, and my GPU was at only 62 degrees when it shut down. I completely uninstalled and then reinstalled my graphics drivers using DDU, attempted rollback to previous versions, reset my BIOS settings, and even reinstalled Windows. I updated my BIOS as well, but nothing seems to work. At this point, I feel like I've exhausted all options, so any advice would be greatly appreciated! My PC specs are: Sapphire Pulse RX 6650XT 8GB VRAM, Ryzen 5 5600G, Corsair CX-750M, MSI B550M PRO-VDH WiFi, XPG ADATA GAMMIX D30 3200 MHZ RAM, SAMSUNG 970 EVO Plus 500GB SSD.
2 Answers
That sounds really frustrating! You've already tried a lot of troubleshooting steps. Have you checked the event viewer for errors after the crash? Sometimes the logs can give clues about what's happening. Also, running 'sfc /scannow' could help, but I'm not sure if you've already done that. If you’ve got "Kernel Power 41" errors, it might suggest a power issue or hardware fault. Just check your PSU connections again just in case!
It's definitely a headache when a PC has these issues. Since you mentioned you've replaced the thermal paste not too long ago, it could be worth checking your cooling system again. Make sure nothing's blocking the fans and that everything's clean. Sometimes just addressing airflow can make a significant difference.
Yeah, I did run 'sfc /scannow' and it showed no corrupted files. The event viewer does show Kernel Power 41, and I've tried running the DISM restore health command too, which came back normal.