I took my iPhone 11 in for a charging port replacement because two of the pins were bent and it wasn't charging properly. The repair shop quoted me $60, and when I got my phone back, I was told they charged it for me. However, when I got home, I noticed that the charge port hadn't actually been replaced; there was still dust in the bottom screws, and it looked like the phone hadn't even been opened. The technician claimed he replaced 'the internal components of the charge port' and mentioned that a full replacement would cost more and take extra work. Am I just being scammed here? What are these 'internal charge port components' he's talking about?
5 Answers
He might have just used a wireless charger instead. Since the iPhone 11 supports wireless charging, keep that in mind as an alternative option.
Definitely head back to the shop and ask for your money back. This doesn't sound right at all.
Replacing an iPhone 11 charging port is a significant job that usually requires more than just a simple fix. You can check out some repair tutorials, like the one on iFixit, to see what’s really involved. It’s common for a repair shop to clean the port rather than do a full replacement, especially if they think it can be fixed simply. If you were specifically told they would replace the charging port and that didn't happen, you definitely deserve a refund. Just keep in mind, $60 is quite low for a full port replacement; it’s likely they were trying to cut corners.
You should have been more careful; sounds like they pulled a fast one on you!
Does your phone actually manage to charge now, or is it still acting up?
Yeah, the iPhone 11 does come with wireless charging standard, so that's a good point!