I'm curious if Apple will still replace the battery on my iPhone 11 Pro Max after I had the screen replaced by a third-party service. Last week, I went to an Apple Store, and they told me I couldn't get a battery replacement because my screen was cracked. They quoted me $385 to fix it, but instead, I went to a third-party repair shop since I've had good experiences with them before. The new screen looks raised and the colors are off, plus Apple is now saying there's an 'Unknown Part' in my phone. Given this situation, do you think they would still replace the battery?
5 Answers
Nope, I doubt Apple will help you out. It sounds like you have more issues now with that screen repair than you had before.
Apple's policy has changed a bit. They need to assess your device first before saying 'no' to third-party repairs. Best to make a reservation and let them take a look in-store.
Not likely. Since you've modified the phone with what might be unauthorized parts, they won't want to risk liability by changing the battery now. It's a tricky situation.
I've done my own iPhone repairs, and honestly, it's not as hard as people make it seem. Buying parts from iFixit has always worked well for me. If you're handy, consider doing it yourself. With your screen already raised, replacing the battery could be pretty straightforward and might only take about 20 minutes!
Honestly, how much did you really save by going to the third-party repair? Now you have a subpar screen and Apple won't touch it either. At this point, you might want to think about either finding another third-party place for your battery or just getting a used iPhone or financing a new one.
They did change the rules a while back about certain third-party parts, but since your screen is not sitting correctly, they might avoid working on it just in case that repair damaged the battery.