A friend of mine bought an ASUS TUF GAMING B550-PLUS WIFI II AM4 motherboard, and after we installed it, the LED lights turned on, but the PC wouldn't boot up. We checked all the connections a couple of times but had no luck. We then took it to a repair service, but they claimed the motherboard was dead. When we went back to the seller, they said it was damaged (there's a small visible break on a chip we found, which was already there when we opened it) and refused to replace it. Now they've told us to contact ASUS for support, but they're not being helpful either. I heard from an AI that the broken part is a 32.768 kHz quartz crystal, and supposedly, it shouldn't prevent the motherboard from turning on. I'm confused about whether this broken crystal could be the reason the motherboard isn't working. Can anyone shed some light on this?
1 Answer
That quartz crystal is important for clock speed in modern computers. If it's a clock generator and it’s broken, then the board is really in trouble unless you can get it soldered back on or pay someone to repair it. I’d keep pressing ASUS for an RMA, but if they don’t budge, you might have to consider professional repair; it could be worth checking into.
Got it, I'll keep pushing for that RMA. What are the odds this was broken straight out of the box? He noticed it right after opening it and before we even tried installing it.