I had a really frustrating experience with FedEx. My girlfriend saw the delivery guy drop my PC while he was struggling to carry it with just one hand. When I confronted him, he denied dropping it and claimed the handle just broke. However, I have video evidence showing what really happened, which is why I'm concerned about the condition of my PC. Should I go ahead and open the box to check for damage, or would it be better to file a claim first?
5 Answers
Honestly, your PC probably endured worse during transit, thanks to the packaging that’s meant to protect it. Still, it’s smart to document everything before you open the box. Maybe record yourself opening it, just in case you need to file a claim later. Evidence could definitely come in handy!
If the PC looks fine, then great! But if there's any damage, definitely reach out to FedEx. They should take care of it, as they’re responsible for any mishaps during delivery.
If the shipping package is intact, your PC likely survived the drop. Those boxes are designed to withstand some rough treatment during transit. But if there’s visible damage, be sure to contact the seller or the courier.
Trust me, packages go through all sorts of rough handling before they reach your home. If it's packed properly, it should be fine. Just like others said, record yourself opening it for peace of mind.
Make sure to film the unboxing! If there’s damage, you’ll want to have both the drop and unboxing videos ready to send to FedEx for the claim. Just a heads up, sometimes the shipper has to make the claim since they arranged and paid for the shipping.
I've had a similar issue where I couldn't file a claim because I didn't pay FedEx directly; my shipper had to handle it. Keep that in mind!