I recently requested a refund of $140 due to financial difficulties, explaining that I'm a single mom with four dependents. Unfortunately, my request was denied. The issue arose when my daughter, without my knowledge, downloaded an app using my Face ID—thinking she was just accessing my photos. I realize I should have been more cautious, but this is a tough financial blow for us. Is there a way I can escalate this situation?
4 Answers
I had a similar ordeal in the UK, and it took a lot of effort, but I eventually got my bank to help me after speaking to a senior advisor. If you can, try contacting a senior support representative and explain your circumstances—they might have more authority to assist you.
You could try asking for a second review of your case, but be aware that if it's denied again, that decision is usually final. Still, it’s worth a shot! Just make sure to explain your situation clearly again.
It sounds like you're in a tough spot. However, since you allowed your daughter to use your Face ID, it might complicate your refund case since that can be seen as authorizing the purchase.
I agree with the others—you really need to keep an eye on your phone when minors are using it. Unfortunately, it seems like you're not likely to get a refund because you approved the transaction, even if it was unintentional.
Thanks for the suggestion! I’ll definitely try to talk to someone higher up.