I'm looking for some advice on regaining access to a domain registered through Network Solutions. I've just started a new job, and my boss asked me to restore his email, which was shut down for several months, possibly due to it being hacked. After checking with our IT department, we discovered that the domain is currently paused because of non-payment. Unfortunately, I don't have the username or password for our Network Solutions account, nor do I have any other information linking us to the domain. I've tried using a credit card number from a payment we made in 2023, but they won't let me back into the account without the login credentials. The recovery email and phone number are outdated and no longer accessible. We need a solution since we're the legitimate owners, and I want to impress my boss. Any suggestions would be greatly appreciated!
4 Answers
Honestly, you might just need to apply some pressure on Network Solutions. They can be tough to deal with, but persistence is key.
Have you tried doing a Whois lookup on your domain? It could show the technical or payment contact name which might help. If you can create new email accounts for your organization, you could try to match that up with the contact info and attempt a password reset. Also, it might be worth asking Network Solutions if they’ll reinstate the domain if you make a payment. That could kickstart the process.
I heard Network Solutions has a "proof of ownership" form that you can submit. You might need to get a real paper notarized form sent via registered mail, which can help establish your business name and address. It’s also a good idea to keep pressing them and ask to speak to a supervisor if needed.
You can check out their customer service portal for the process of replacing the primary contact. Here's a link that might have the info you need: [Network Solutions Customer Service](https://customerservice.networksolutions.com) Don't hesitate to dig through their resources for further guidance.
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