I recently shared my screen with an Apple Support advisor during a phone call. The advisor only asked me to accept the screen-sharing prompt, and I don't remember receiving any notice that the session might be recorded. Is there a way to verify whether my screen was recorded, and what should I do if I wasn't given a recording disclosure?
1 Answer
Apple Support may record or monitor sessions for training and quality purposes, but you should normally be informed before that happens. If no recording notice was provided, contact Apple Support again and ask for the issue to be escalated as a privacy complaint. You can also end an active screen-sharing session from the menu bar if you become uncomfortable. Keep in mind that screen sharing itself does not necessarily mean the advisor recorded anything.
That’s what concerns me—the advisor only asked me to accept the screen-sharing pop-up and never mentioned that the session could be recorded. I’ll contact Apple and ask them to investigate whether any recording exists.