I factory-reset my Huawei EchoLife EG8247H5 because I could no longer log in to its status page. After the reset, Windows shows a default gateway beginning with 95 instead of the 192.x.x.x address printed on the device. Internet access still works over Ethernet, but the router's admin page times out when I try both the printed address and the new gateway address. How can a factory reset result in this, and how can I regain access to the router's settings?
2 Answers
The EG8247H5 is commonly used as an ISP-managed fiber ONT/router, so the local admin interface may be disabled, changed by the provider, or available only on a specific management address. A reset can also erase the ISP’s customized LAN settings. Make sure the computer is set to obtain its address automatically, renew the DHCP lease, and try the exact LAN address shown on the device documentation rather than assuming the default gateway is the admin page. If the unit was supplied by your ISP, contact them before resetting it again; they may need to reprovision it or provide the correct management address and credentials.
A default gateway is not necessarily the address of the device you expect to manage. Check the full output of `ipconfig`, including your PC’s IPv4 address, subnet mask, and default gateway. An address beginning with 95 is publicly routable, so it may be an ISP-side gateway rather than the local management address. Also check the router’s label or documentation for a separate LAN or management address.
I checked with `ipconfig` from the Windows command prompt. This PC has only one Ethernet connection, and the 95.x.x.x address is listed as its default gateway. The printed 192.x.x.x address still does not load.