I've got a wild story about customer support interactions with Microsoft that I think you'll enjoy. A former colleague of mine, who worked in the Microsoft field organization, shared a hilarious email exchange between a customer and a Microsoft Technical Account Manager (TAM) regarding a troubleshooting issue with Windows CSVs. The customer was clearly frustrated, and it seems like their issue was just not being taken seriously. In the email, the customer goes into detail about how they had gear configurations conflicting with Microsoft's advice, making a strong case by comparing the situation to identifying a chicken. It's a lengthy email but he covers everything from multiple error codes to humorous misunderstandings about the nature of chickens and cows. The email was well-received internally, and even got forwarded around due to its entertaining tone. I'm curious to see if others have similar experiences or if they think Microsoft support has improved since then!
4 Answers
I just had to laugh at this email. It's a bit old-fashioned to want to switch to VMware from Microsoft, but honestly, I get it when you have these support horror stories. I've had to CC supervisors just to get any progress. The level of incompetence sometimes is just unreal!
Dude, it’s like you need to guide them step by step, just absurd!
This post had me rolling! I've had my fair share of frustrations with Microsoft, too. Don't even get me started on support. Sometimes they send automated responses that have nothing to do with my issue. It's exhausting! We spend so much money, yet the support is just awful.
It honestly feels like they decided to hire the least qualified folks.
I know, right? They seem lost most of the time.
Man, Microsoft support is a whole mess. People just open cases for the sake of saying they've done it, because usually nothing gets resolved. It feels like they just toss you between outsourced call centers without solving anything. I've had countless tickets where I clearly stated email as my contact method, yet I still got bombarded with late-night calls. It’s like they don’t read what you put down!
Seriously, it's infuriating. I've had the same issue; I prefer email for documentation.
Why do they even want to call? It makes no sense when the ticket says email only.
Lol! This situation reminds me of my own frustrations with Microsoft. I once had a back-and-forth with a support rep who insisted I was wrong about a configuration when I had all the logs over the last week showing otherwise. Just last week, they called me three times in less than an hour after I submitted a ticket. It’s so ridiculous!
It's like they can't figure out basic communication. I feel your pain.
I had a rep try to tell me that the issue was on my end, but all my other accounts were working perfectly!
Right? I feel like we end up teaching them about their own products.