We're getting a flood of tickets about an Access Denied error in Outlook. Is there a known issue, and what should we check?
Anyone else getting Outlook Access Denied tickets?
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x28!rivet_6
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Microsoft has reported a service issue where viewing mail produces an Access Denied error. Its update says a change was rolled back and the rollback was being deployed. Check the service health page for the current status and whether the report matches what your users are seeing.
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You can report the problem through Outlook's Feedback tool. Include what users were doing when the error appeared so the report is specific to the mail-viewing problem.
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I'd keep other mail problems separate for now. A recipient address rejection or trouble sending an attachment might look related, but neither confirms the same cause as Access Denied when viewing mail.
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u90.Pebblewick:
Check the timing too. A similar report in service health could be from an earlier incident rather than the current ticket flood.