I bought a 12-month NordVPN subscription through the App Store in Vietnam, but the service has been nearly unusable. Connection speeds are often too slow for ordinary websites, streaming rarely works, and gaming through the VPN is impractical. I requested a refund a few days after subscribing and explained the performance problems, but Apple rejected the request. I appealed with more details, and that was rejected too, with the decision marked final. Has anyone successfully recovered their money after both a refund request and appeal were denied? I'm wondering whether there is another escalation route, a consumer-protection complaint, or a chargeback option—and what risks those choices might carry.
4 Answers
If you pursue anything beyond Apple’s review process, keep records of the purchase, the dates of both refund decisions, and evidence showing the service’s performance problems. You could ask a local consumer-protection agency or your payment provider what formal options are available before attempting a chargeback.
At this point, Apple’s refund decision may be difficult to overturn. A card chargeback is technically another route, but it can lead to restrictions or even a lock on the Apple Account associated with the purchase, and there’s no guarantee the chargeback will succeed. I’d treat that as a last resort and check the consequences with the card issuer first.
For future subscriptions, testing a free trial—or buying a shorter plan first—can help confirm that the service works on your network and with your local streaming services. Subscription prices can also differ depending on whether you purchase directly from the provider or through an app store, although changing the purchase method won’t reverse this charge.
It may be worth troubleshooting the VPN before giving up completely. Some users get better results by switching connection protocols, such as trying TCP instead of WireGuard, and periodically reconnecting when speeds degrade. That won’t solve the refund issue, but it could make the subscription usable.

Related Questions
How to Build a Custom GPT Journalist That Posts Directly to WordPress
Fix Not Being Able To Add New Categories With Intuitive Category Checklist For Wordpress
Get Real User IP Without Installing Cloudflare Apache Module
How to Get Total Line Count In Visual Studio 2013 Without Addons
Install and Configure PhpMyAdmin on Centos 7
How To Setup PostfixAdmin With Dovecot and Postfix Virtual Mailbox