My AWS account was suspended even though my bills were paid on time. I had been using the account every day, and a few days before the suspension on September 5, I upgraded a machine from 8 vCPUs to 16 vCPUs. AWS requested verification documents, including a credit card statement and driver's license, which I submitted more than two days ago, but I haven't received an update. I can't upgrade my support plan while the account is suspended, and I'm worried the account could eventually be deleted. I was mainly running Python code for algorithmic trading and wasn't using many dependencies. What steps can I take to get the suspension reviewed?
2 Answers
A billing-related suspension usually comes with several warnings, so a sudden suspension may be related to account verification, unusual activity, or a possible compromise rather than an unpaid balance. A sharp increase in resource usage can also trigger automated checks, although doubling the instance size alone doesn’t necessarily explain it. Check the billing console using the root credentials, review recent usage and security activity, and continue following up through the official account-recovery or support forms. Avoid creating replacement accounts while the review is pending.
Since the account was actively used and the suspension happened shortly after a resource increase, document exactly what changed: the instance size, dates, workloads, expected usage, and any relevant logs. In your case, explain that the workload was Python-based algorithmic trading and describe the dependencies and traffic involved. Make sure the verification submission was complete and clearly tied to the account, then use the existing suspension or verification case for follow-ups rather than opening many duplicate requests.
I checked the billing console and confirmed both there and on my credit card statement that the charges were paid. AWS also asked for identity and payment verification, which I submitted over two days ago, so I’m waiting for that review to finish.