Hey everyone! I'm on the hunt for a help desk ticketing solution for a small team of three technicians who support around 100 users. The main requirement is that the interface should be super user-friendly and accessible from anywhere. On the IT side, I would love features like a kanban view to manage our workflow, automatic follow-ups a few days after a ticket is closed, and the ability to log proactive work during quieter times. I'd love to hear your recommendations—thanks a lot!
5 Answers
OSTicket is a good choice too. It's pretty straightforward to set up and use for your team.
Freshservice is another good alternative worth considering for your team.
You should check out DeskPro—it's budget-friendly and easy to use. Jira might be a bit too complex for your needs, though.
There are loads of options out there! I personally like ServiceDesk Plus; it’s capable of doing a lot while still being simple to handle. It's free for up to 5 techs and has features like inventory tracking. But honestly, any of the other tools mentioned here could probably fit your needs just fine too.
Spiceworks is a solid option, especially since it's free for up to 6 technicians. It does have a user portal, but I've noticed that many people prefer sending tickets via email instead.
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