I've been quoted for 26 endpoints after reaching the 25 endpoint free plan limit, but was told future additions have to be bought in packs of 10. Is that the usual paid licensing arrangement?
Does AdminByRequest require endpoint licenses in packs of 10?
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r72+cfgwatch_804
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The quote for 26 and the reported 10 endpoint increments can both be true if the initial paid subscription and later additions have different rules. But the discussion doesn't establish whether that applies to every paid plan.
I'd ask the vendor to confirm in writing how many endpoints are billed when moving off the free plan, whether additions must be in tens, and whether unused capacity can be reduced at renewal.
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The comparison with Microsoft licensing needs a little care. Adding a single seat may be possible, but removing seats or getting a prorated adjustment can depend on the subscription term and cancellation window. That is separate from whether AdminByRequest sells additions in tens.
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If paying for spare capacity is a deal breaker, Microsoft Intune Endpoint Privilege Management is another option to evaluate. Check the elevation workflow before switching though. One criticism raised was that users need to right click to prompt elevation, and some administration may need extra automation.
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x.61~tramclip_904:
Also ask whether the first 25 remain free after upgrading. The clarification raised here was that all 26 become paid endpoints, not just the one above the free limit.